Mon sujet sera pour quelques- uns un bon coup et pour d’autres, un mauvais coup. La raison qui me fait dire cela, c’est que lorsque je mentionne deux mots bien spécifiques, soit que des yeux brillants me fixent ou que ce sont des yeux de chevreuil sous les phares.
Les deux mots magiques sont « Service à la clientèle ».
Comment se porte le service à la clientèle dans notre industrie ?
This is going to be a hit-and-miss topic for some. The reason I say that is because when I mention two specific words I either get bright shiny eyes looking back at me or I get the deer in the headlight look.
The two magic words are “Customer Service.”
How is customer service in our industry?
Comme les sièges commencent à se remplir au SC Sales Pavilionoèu se tient l’encan Canadian Yearling Sale, il devient évident que les acheteurs y sont pour acheter.
As the seats begin to fill in the SC Sales Pavilion prior to the Canadian Yearling Sale, it becomes clear that buyers are here to buy.
Almost 50 years after the harness racing experience of a lifetime, Barbara Hincapie reflects on her life changing encounter with Joe Mac Puff. By Bill Galvin
The privilege of experiencing time alone with horses is something that many in this industry may take for granted. For some, it’s so much more. By Chris Lomon
Growing up in a harness racing family, Hannah Miller has the pedigree to be a big name in the sport.
When Newfoundland native Carl Stafford originally got into horse ownership, he saw it as an opportunity to have some fun at his local track.
Au cours de sa carrière, rien n’est allé en droite ligne pour Tony O’Sullivan.
New Zealand native Tony O’Sullivan may not have taken a direct route to Canada when he left his homeland years ago, but now, with a wonderful family, a flourishing business, and a Metro Pace winner in the barn, the Canadian citizen has truly made himself at home here.
