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Customer Services Opening At SC

Published: November 18, 2011 12:06 pm ET

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There is an immediate full-time position available in the Customer Services area of Standardbred Canada.

Description:

This position demands flexibility to cope with changing priorities and deadlines.

Education:

Minimum Grade 12 education in the French school system - Post Secondary education is preferred.

Technical Skills:

Intermediate working knowledge of Microsoft Word and Excel.

Personal Skills:

The ideal candidate for this role will have excellent communication (oral & written) in French and English along with an excellent telephone manner and exemplary customer service skills. He/she must be mature with high standards of professionalism and strong organizational skills with good attention to detail.

Experience:

Industry experience is a definite asset.

Qualifications:

  • Strong customer focus
  • Good analytical and organizational skills
  • Proven ability to multi-talk
  • Results-oriented, self-motivated, enthusiastic and resourceful
  • Ability to work in fast paced environment
  • Detail oriented with excellent time management skills
  • Valid driver licence

Responsibilities (include but are limited to):

  • Occasionally work as a substitute field rep at one of the Ontario race tracks
  • Process foal applications, memberships, licences, stable registrations, and transfers/claims
  • Data entry of race results, eligibility fees, Coggins’ tests
  • Data entry of fees to membership accounts from accounting journals
  • Invoice for horse or member related fees
  • Respond to telephone and email inquiries
  • Communicating by letter with applicants regarding problems with foal registrations, membership and licensing applications, transfers of ownership, etc.
  • Scan, index and quality control electronic imaging of all documents (member/horse/track)
  • Cover receptionist duties when required
  • Must be available to work at all SC horse sales
  • Must be available to work occasional weekends
  • Must be able to work collaboratively with other staff members

Please email your résumé using 'Customer Services' as your subject line to Pat Kennedy at [email protected] or to Val Boom at [email protected] or send your résumé by fax to 905-858-3111 no later than December 2, 2011.

We thank all interested candidates in advance, however, only those candidates being selected for an interview will be contacted.


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